Converting and sending to an address
How to convert and have the result sent straight to a wallet address, choosing the network, what the network fee is, the security code, why a payout can wait for approval, how to follow it, and what happens if it fails.
Instead of converting into your balance and then withdrawing, you can have the converted coins sent straight to a wallet address. Under To, choose An address instead of My balance.
How do I do it?
- Choose what you give and what you receive, as for any convert.
- Choose An address under To. If the option is not there, nothing can be sent to an address from this balance right now. If it is there but your currency is greyed out with Cannot be sent to an address, choose another currency.
- Choose the network. If the currency exists on several networks, none is picked for you: an address belongs to one network, and coins sent on the wrong one cannot be recovered. Each network shows its estimated fee.
- Paste the address. The page warns you if it looks like an address from a different network.
- Preview, and check what arrives at the address, the network fee and the convert fee.
- Confirm. You may be asked for a security code, as for a withdrawal.
Check the address and the network carefully. A payout sent on the chain cannot be undone.
What is the network fee?
Sending coins on a blockchain costs a fee on that network. It is shown before you confirm, in the coin that arrives, and it is already taken into account in Arrives at the address: that is the amount that lands there.
Why am I asked for a code?
Sending to an address moves money off the platform, so it is protected like a withdrawal. If withdrawals ask you for a two-factor code, so does this. Enter the code from your authenticator app, or the one sent to your email or phone.
If the price runs out while you wait for a code, enter the code anyway: the page then shows a new price for the same payout, and Confirm new price finishes it without asking for another code.
Which addresses are refused?
- An address that belongs to an account on this platform, your own included. Convert into your balance and transfer instead.
- An address used by the platform itself.
- A token's contract address, which is not a wallet.
- On some networks, a smart-contract address. Payouts go to ordinary wallet addresses only.
- The platform's own exchange deposit address. Convert to your Spot balance instead.
How do I follow my payout?
After you confirm, the page shows its progress:
- Awaiting approval, only if payouts are checked before they are sent. Your price is held while you wait.
- Sending.
- Sent, with the transaction ID and a link to view it on the network's explorer.
- Confirmed: the coins have arrived.
You can close the page; the payout carries on. It is also listed on the History tab.
For some coins the page instead says Withdrawal requested. In that case the convert completed into your balance and a normal withdrawal was requested for you. Follow it on your transactions page like any withdrawal.
What if it fails?
- If the payout fails on our side, the whole convert is reversed, the fee included. You get back exactly what you gave.
- If the address refuses it, the convert is reversed at the less favourable of the price you were quoted and the price at that moment, and the convert fee and any network fee already spent are kept.
- If it cannot be known straight away whether the payout went through, it is checked by hand before anything is decided. Your value is held safely in the meantime.
The payout's timeline in your convert History says which of these happened, and once the coins are back (Refunded), how much came back and to which balance. When the whole convert was refunded, its receipt marks the fee Refunded and the network fee Not charged.
A payout that fails or is reversed does not count toward your daily convert limit.
When a withdrawal could not be requested after a convert, the page says so, and the converted coins stay in your Ecosystem balance, where you can withdraw them as usual.