Managed Care
We keep your exchange running while you sleep
Running a crypto exchange is a full-time operations job: updates, security patches, monitoring, and the 3am outage nobody plans for. Hand it to the team that built Bicrypto and get that time back. One monthly plan, paid in crypto.
Why operators hand this over
What you get back
Managed Care is not an insurance policy you hope never to use. It is a standing operations team, working on your platform every month.
~20 hrs
Operations time returned each month
Updates, patch review, monitoring and the incidents in between — the work that fills evenings, done by us.
Every release
Tracked and read before it lands
We follow the Bicrypto release stream so you never have to decide whether an update is worth the risk.
Same day
Response when your desk is down
On Business, a critical, exchange-down issue carries a same-day response target — answered by someone who knows your setup.
From source
Answers from the people who build it
No support tier reading you the documentation. The team maintaining the platform is the team maintaining yours.
The real comparison
Doing it yourself is not free
Every exchange operator pays for operations. The only question is whether it comes out of your evenings or your budget.
One engineer's evening, once a week, costs more than any tier on this page.
How updates are handled
An update is a plan, not a gamble
Most maintenance runs the same command every time and hopes the release was ordinary. We read what each version actually asks for and carry that out.
We read every release
Each version between what you run and what is current is read in the order it will be applied — not just the newest one. A requirement introduced three releases ago still applies to you.
The plan comes from the notes
A migration, a new setting, a particular order of operations: whatever that release calls for becomes a named step. Steps derived from your platform's actual position, not a fixed recipe.
Applied, then proven
Every plan ends in verification: the platform answers, the version is what it should be, and nothing new is in the log. Done means checked, not attempted.
And when the notes are thin
If a release ships without usable notes, we say so rather than assuming there was nothing to do. Knowing where our information ends is part of doing this properly.
What actually happens
A month under care
Not a promise of vigilance — a schedule of work, carried out and written down.
Watched continuously
An enrolled box reports in every few seconds, and your dashboard shows when it was last seen. Checks of the services, disk, memory, load, your site's response and its certificate run when we look at the box, and each run is recorded.
Read, planned, applied
Every new version is read before it goes anywhere near your platform. What that release actually requires — a migration, a new setting, a particular order — becomes the plan we carry out and verify.
Checked before it bites
Capacity, certificates, queue health, configuration drift and version gaps. The problems that give warning are the ones worth catching early, so we look for them on a schedule.
Written up plainly
A report in language you can act on: what we updated, what we found, what we fixed, and anything worth your decision. No jargon, no padding.
Plans
Care that scales with your exchange
Month-to-month, cancel anytime. One flat fee covers your whole platform — however many addons you run.
What's covered
The whole operations job, handled
Everything it takes to keep a live exchange healthy and current — done by the people who wrote the software.
How we work
The way we operate on your platform
Standing rules we hold ourselves to on every platform we look after.
Your platform stays yours
It runs on your server, under your control, with your data where it has always been. Managed Care is work performed on your platform, not custody of it.
Every change is on the record
Each action we take is logged with what was done, when and why. You can read the full history of our work at any time — nothing happens to your platform that you cannot see.
Nothing risky without a way back
Before anything substantial changes, a restore point is taken on your own server. If a change does not go as planned, going back is a step, not a rescue operation.
Access on your terms
Connection details are encrypted at rest and used only to carry out the maintenance you are paying for. Rotate or revoke them whenever you like — from your dashboard, without asking us.
How it works
Live in three steps
Choose a tier
Pick the plan that fits the size of your operation and pay in crypto or from your store wallet. Month-to-month, change or cancel anytime.
Connect your platform
Link a server you bought from us and the details are already there, or connect your own in a few minutes. Access is encrypted and revocable from your dashboard whenever you like.
We take over operations
Updates, patches, monitoring and incident response run from then on, with a written record of every change. You get the reports and your evenings back.
Compare
What each tier includes
| Feature | Essential | Pro | Business |
|---|---|---|---|
| Bicrypto & addon updates | Monthly | Within days | Release-note led |
| Security patches | |||
| Monitoring | Health checks | Continuous | Continuous |
| How you reach us | WhatsApp + email | WhatsApp + email | |
| Configuration work | On request | Hands-on | |
| Incident response | Hands-on | ||
| Monthly health report | |||
| Support response target | 48h · email | 12h · WhatsApp | Same-day |
| Dedicated engineer + SLA |
FAQ
Questions, answered
Get your evenings back, and your platform ahead
Hand operations to the team that built the software. One monthly plan, paid in crypto, month-to-month.