AI Support Agent changelog

5 releases · latest 6.0.5

AI Support Agent documentation

6.0

  1. 6.0.54 September 2026

    A wording release for the assistant's staking guidance. The Staking extension now sells one of two products, and the assistant's page guide and workflow for the fixed-rate one described the reward as a rate a pool "pays" without saying whose rate it is. The…

    ASSISTANT · STAKING

  2. 6.0.426 August 2026

    The assistant can now point an operator at the investment compliance screen, which is the one place a particular question has an answer. When an operator asks why a customer cannot open an investment plan, the answer is on that screen and nowhere else — and…

    ASSISTANT · ADMIN · COMPLIANCE · MOBILE

  3. 6.0.324 August 2026

    The agent could not send a P2P trader to their own profile, because it did not know the page existed.

    KNOWLEDGE · RETRIEVAL · ROUTING · P2P

  4. 6.0.212 August 2026

    The agent could not resend a verification email on a stock install. Resending one is one of the few actions the agent may carry out on a customer's behalf, and it is gated on the platform's email-verification switch. That switch had no stored value until an…

    OPERATIONS · EMAIL · SETTINGS · BUG-FIXES

  5. 6.0.111 August 2026Upgrade notes

    A performance release. The answers a customer receives in a conversation, and the coverage percentage on Gaps, are decided by the same rules as before: two lookups that ran after the reranker now run underneath it, a report that replayed two hundred questio…

    PERFORMANCE · RETRIEVAL · KNOWLEDGE · COVERAGE · DEFLECTION · WALKTHROUGHS · TOOLS · LATENCY · +1